Manage Every Lead,
Close More Deals
with Bigin by Zoho CRM
Bigin by Zoho CRM helps Pakistani businesses organize leads, track deals, automate follow-ups, and grow sales — all from one simple platform.
Everything Your Business Needs in One CRM
Bigin is built for growing businesses. Every feature works together so your whole team runs on one platform.
Pipeline Management
Stay on top of every deal at every stage. Bigin's visual pipelines give you and your team complete control over your sales process from first contact to closed deal.
- Visual drag-and-drop deal pipelines with custom stages
- Team Pipelines to unify all customer-facing operations in one view
- Connected Pipelines to track customer journeys across multiple teams
- Products linked to deals to track sales by SKU
- Task Management directly from pipelines with reminders
- External Record Sharing with customers and partners
- Stage Transition Rules to enforce deal quality before moving forward
Visual Drag & Drop
Move deals across stages with a single drag. See your full pipeline at a glance.
Team Pipelines
Sales, support, onboarding — each team gets their own pipeline in one account.
Connected Pipelines
Automate deal transitions between teams with no manual handoffs needed.
Products & SKUs
Attach products to deals and track what you're actually selling and to whom.
Task Management
Follow-up tasks, calls, and meetings all linked to the right deal automatically.
Stage Rules
Ensure deals don't advance until all required fields and conditions are met.
Customer Management
Leads come from everywhere. Bigin makes sure you capture every one and never lose track of a customer interaction again.
- Import contacts from Excel, CSV, or Google Sheets in seconds
- Web forms to capture leads from your website automatically
- Bigin Add-on for Gmail to capture contacts directly from your inbox
- Real-time Signals for instant alerts on emails, calls, and updates
- Booking Pages to let customers schedule meetings online
- Payment Links to collect payments through integrated gateways
- Duplicate Management to auto-detect and merge duplicate records
Import & Migrate
Bring all your existing contacts in from spreadsheets in minutes, not days.
Smart Forms
Embed forms on your website or share via link. Leads flow directly into your CRM.
Gmail Integration
Capture and manage contacts without ever leaving your Gmail inbox.
Real-Time Signals
Get notified the moment a lead opens your email or misses your call.
Booking Pages
Share a link, customers pick a time. Meetings auto-sync to your calendar.
Payment Links
Send payment links directly from the CRM and track collections automatically.
Multichannel Communication
Your customers are on WhatsApp, email, and phone. Bigin lets you reach them on every channel from inside one CRM with no switching apps.
- Built-in Telephony to call leads directly from your CRM with auto-logging
- WhatsApp Integration to chat with full contact context visible
- Email auto-associated to contacts and deals in your CRM
- Mass Email campaigns with open rates, clicks, and reply tracking
- Twitter/X to engage with leads on social media from inside Bigin
- Zoom and Microsoft Teams to host meetings from any deal record
- Zoho Meeting to schedule and launch virtual meetings without leaving the CRM
Built-in Telephony
Call from inside Bigin. Every call is recorded and logged to the right contact.
Reply to WhatsApp messages with full CRM context — name, deal stage, history.
Email & Mass Email
Send individual or bulk emails and track exactly who opened, clicked, or replied.
Twitter / X
Monitor mentions and engage with prospects on X without leaving your CRM.
Zoom & Teams
Launch video meetings from any deal or contact record in one click.
Zoho Meeting
Host webinars and demos with Zoho Meeting fully integrated inside Bigin.
Automation
Stop doing the same things manually every day. Bigin's automation engine handles follow-ups, reminders, data updates, and more so your team can focus on selling.
- Workflow Automation to trigger actions based on deal stage, field changes, or time
- Auto Email Follow-ups to send scheduled emails when deals go cold
- Zapier Integration to connect Bigin to 5,000+ apps with no code
- Zoho Flow to build advanced multi-step workflows between Zoho apps
- Marketing Automation to automate campaigns, nurture leads, and score prospects
- Free Invoicing via Zoho Invoice to auto-create invoices from closed deals
- Assignment Rules to auto-assign new leads to the right salesperson instantly
Workflow Automation
Set rules once. Bigin executes them automatically with alerts, tasks, and field updates.
Auto Email Follow-ups
Never forget a follow-up again. Emails go out automatically based on your rules.
Zapier & Zoho Flow
Connect Bigin to tools like Google Sheets, Slack, WhatsApp, and 5,000+ more.
Marketing Automation
Nurture leads with automated campaigns, lead scoring, and conversion tracking.
Auto Invoicing
Win a deal and Zoho Invoice fires automatically with no manual billing needed.
Lead Assignment
New leads auto-routed to the right salesperson based on location, product, or source.
Team Collaboration
When your sales, support, and ops teams work from the same data, deals close faster. Bigin keeps every team member in sync from Lahore to Karachi.
- Activity Management to track tasks, calls, and meetings for every team member
- @Mentions to tag teammates on deals or notes for instant updates
- Calendar View to visualize all tasks and meetings in a shared calendar
- Team Pipelines so sales, support, and onboarding each have dedicated pipelines
- Microsoft Teams Integration to manage CRM data while on a Teams call
- File Cabinet to share and collect documents from leads in a shared space
- Audit Logs with full history of every action taken in your Bigin account
Activity Management
Every call, task, and meeting is logged and assigned so nothing falls through the cracks.
@Mentions & Notes
Tag a colleague on any record. They get notified instantly with full context.
Shared Calendar
See all team activities in a calendar view and schedule without conflicts.
MS Teams Integration
Pull up CRM data mid-call on Microsoft Teams with zero context switching.
File Cabinet
Share proposals, contracts, and docs with customers and teammates from one place.
Audit Logs
Full chronological history of every action in your CRM for compliance and clarity.
Customization
Every business is different. Bigin adapts to your workflow, not the other way around. Customize fields, modules, currencies, and layouts without writing a single line of code.
- Custom Fields and Modules to add anything your business needs
- Tags and Color Labels to organize and filter records visually in seconds
- Multi-Currency support to handle deals in PKR, USD, AED, GBP, and more
- Toppings to add powerful custom features while keeping Bigin's simplicity
- Merge Templates with Zoho Writer to generate personalized docs from CRM data
- Sheet View to edit records in a familiar spreadsheet-style layout
- Roles and Profiles to set exactly who can see, edit, or delete what
Custom Fields
Add any field type — text, date, dropdown, checkbox. Your CRM, your data.
Tags & Labels
Color-code records and filter your pipeline view with one click.
Multi-Currency
Set PKR as home currency. Create deals in any currency for international clients.
Toppings
Plug-in style extra features that extend Bigin without complicating it.
Merge Templates
Auto-generate proposals and contracts from deal data using Zoho Writer.
Sheet View
Edit multiple records at once in a spreadsheet layout for fast bulk updates.
Analytics & Reporting
You can't improve what you can't measure. Bigin gives you real-time dashboards and deep reports so you always know where your business stands.
- Real-Time Dashboards to track revenue, deals, and activities at a glance
- Custom Reports built using any field or module in your CRM
- Pipeline Reports showing deal value, win rate, and average cycle time by stage
- Team Performance comparison for individual and team sales metrics
- Email Analytics tracking open rates, click rates, and reply rates per campaign
- Zoho Analytics Integration to build advanced BI reports from your CRM data
- Scheduled Reports auto-sent to stakeholders every day or week
Live Dashboards
See your sales KPIs updating in real time — revenue, deals won, leads added.
Custom Reports
Build any report from any CRM field. Save it, share it, schedule it.
Pipeline Reports
Know exactly which stage deals stall and fix your process before revenue leaks.
Team Performance
Compare reps side by side. Reward top performers. Coach the rest.
Email Analytics
Know who opened your campaign email and who clicked your link in real time.
Zoho Analytics BI
Advanced business intelligence with cohort analysis, forecasting, and more.
Mobile App
Your business doesn't stop when you leave the office. Bigin's mobile app keeps you connected to your deals, customers, and team wherever you are in Pakistan.
- Full CRM access on iOS and Android to view, add, and edit any record
- Make calls and log them directly from the mobile app
- Push notifications for deal updates, task reminders, and new leads
- Offline mode to access key records even without internet
- Bigin on Samsung optimized for Samsung Galaxy devices
- Bigin on Apple optimized for latest iPhone and iPad features
- Geo Check-in to log field visits with GPS location from the mobile app
iOS & Android
Full CRM access on any smartphone. Create deals, log calls, update contacts.
Call from Mobile
Call any lead from the app. The call is auto-logged to their record instantly.
Push Notifications
Never miss a hot lead or a follow-up task with real-time alerts on your phone.
Offline Mode
Access your key records in low-connectivity areas. Syncs when you're back online.
Apple Optimized
Uses the latest iPhone and iPad features including Face ID, widgets, and Siri shortcuts.
Geo Check-In
Log field visits with GPS location — perfect for field sales teams across Pakistan.
Integrations
Bigin connects with the tools your business already uses so you don't have to change your workflow, just enhance it.
- Zoho Suite including Zoho Invoice, Zoho Analytics, Zoho Books, and Zoho Desk
- WhatsApp Business with full chat integration and contact context
- Gmail and Google Workspace to sync emails, calendar, and contacts
- Microsoft 365 for Outlook, Teams, and OneDrive integration
- Zapier to connect to 5,000+ apps including Shopify, Slack, and Typeform
- Zoho Flow for advanced multi-step automation between business apps
- Payment Gateways including Stripe, PayPal, and Razorpay
Full Zoho Suite
Native integration with 40+ Zoho products with one login and one ecosystem.
WhatsApp Business
Respond to WhatsApp with CRM data visible and no toggling between apps.
Google Workspace
Sync Gmail, Google Calendar, and Google Contacts with your CRM automatically.
Microsoft 365
Outlook emails, Teams calls, and OneDrive files all connected to your CRM.
Zapier
Connect Bigin to 5,000+ apps with zero code. Build automations in minutes.
Payment Gateways
Collect payments via Stripe, PayPal, or Razorpay tracked inside the CRM.
Security & Data Protection
Your customer data is your most valuable asset. Bigin keeps it protected with enterprise-grade security while staying simple for your team to use.
- GDPR Compliant with consensual data collection and transparent processing
- HIPAA Compliant for secure handling of sensitive health information
- Roles and Profiles for granular access control per team member or department
- Multi-Factor Authentication with OTP, biometric Face ID, and OneAuth support
- Single Sign-On (SSO) with one Zoho login for all your apps
- Audit Logs with every action recorded with timestamp and user details
- Data Encryption with all data encrypted in transit and at rest
GDPR & HIPAA
Meet international compliance standards — critical for healthcare and finance clients.
Roles & Profiles
Sales sees only sales data. Support sees support data. Full access control.
Multi-Factor Auth
Add OTP, Face ID, or fingerprint authentication to prevent unauthorized access.
Single Sign-On
One Zoho login for your entire team across all Zoho products.
Full Audit Logs
Who changed what and when — complete accountability across your entire CRM.
Data Encryption
All customer data encrypted end-to-end in transit and at rest on Zoho servers.
Up and Running in 4 Simple Steps
Our expert team handles the entire setup. You focus on your business.
Free Consultation
We understand your business, your current sales process, and your goals before recommending anything.
Custom CRM Setup
We build your pipelines, modules, automations, and integrations tailored exactly to your workflow.
Team Training
Hands-on training in Urdu and English so your team is confident using Bigin from day one.
Ongoing Support
We stay with you post-launch — fixing issues, adding features, and helping you scale as you grow.
What Our Clients Say
"Before HDH Tele, our leads were scattered across spreadsheets and WhatsApp. Now everything is organized and our follow-up rate has tripled."
"Setup was completed in less than 48 hours. The team trained us in Urdu which made adoption so much easier. Highly professional service."
"The automation features save our team hours every week. Pipeline visibility has completely transformed how we manage our sales process."
"HDH Tele built the CRM exactly around our workflow. The WhatsApp integration alone was worth it — every conversation is now tracked."
"Highly recommend for any Pakistani SMB. Affordable, powerful, and the local support in Urdu is a huge advantage over other CRM vendors."
"We moved from Excel to Bigin in one day. Our sales team now spends 80% of their time selling instead of managing spreadsheets."
Frequently Asked Questions
Ready to Simplify Your Sales Process?
Stop losing leads in spreadsheets and WhatsApp. Get a free, personalized Bigin CRM demo tailored to your business in Urdu or English.
Book Your Free CRM Consultation
No spam. Your details stay strictly confidential.
Stop Managing Leads
in Spreadsheets
Join 500+ Pakistani businesses already using Bigin by Zoho CRM to close more deals, faster.
Book Free Demo Today